Frequently Asked Questions
Everything you need to know about your MOMO NAIL SUPPLY order.
What is the processing time for my order?
All orders are processed within 1-2 business days. You will receive a tracking number via email as soon as your package has been dispatched from our warehouse.
Do you offer international shipping?
Yes, we ship our premium nail supplies worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for professional tools?
For hygiene reasons, we only accept returns on unused and unopened products in their original packaging within 30 days of purchase. Electrical tools come with a 6-month limited warranty.
Are your gel polishes HEMA-free?
We prioritize safety and quality; many of our professional gel lines are HEMA-free. Please check the specific product description or MSDS sheets for detailed ingredient lists.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our support team within 1 hour of placement.
Do you offer professional or bulk discounts?
Yes, we offer exclusive pricing for licensed nail technicians and salon owners. Please visit our 'Pro Accounts' page to submit your credentials and unlock wholesale rates.